WHATS HAPPENING AROUND YOU?
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SEE THE BIGGER PICTURE
Industry Trends at a Glance
Here’s a free tool to see what’s happening around you in the wider veterinary space. Feel free to explore the 24 KPI’s available and click below to see a detailed description of what each KPI is tracking. Best viewed on desktop.
Data is constantly being updated so be sure to check back any time for current industry trends.
Active Client Growth
This KPI shows how active your client base is using the number of new registrations over the past 12months.
Active Patient growth
This KPI shows how active your patient base is using the number of new registrations over the past 12months.
Anaesthetics per Consult
This KPI is a proxy for how many cases are having surgical work up. Not including sedations, neutering or dentals.
Annual Revenue per Client
This KPI shows how much clients have spent over the last 12 months.
Annual Transactions per Client
The average number of transactions per Client. One “transaction” encompasses all items billed on the PMS within a 24hour period.
Average Transaction Value
This KPI shows how much on average a client spends per visit to the practice.
Clients buying Diets (%)
The percentage of clients that have purchased food from the practice.
Clients having Dentals (%)
The percentage of active clients whose animals have had dental work over the last 12months. This percentage can be roughly compared to the percentage of the pet population in the UK that surveys reveal would benefit from dental procedures.
Clients Using Flea Control (%)/Clients Using Worm Control (%)
The percentage of active clients who have bought parasite control for one/some/all of their animals over the last 12months. NB. Combo parasite products are counted as flea treatment.
Clients with Vaccinated Animals (%)
The percentage of active clients who have vaccinated one/some/all of their animals over the last 12months.
Consultation Fee Average (£)
This is the average (mean) fee for a consultation with a vet. This is just the consultation fee itself (i.e. no further work/medication).
Hospitalisations per Consult (%)
This KPI indicates the number of cases that need close medical monitoring.
Imaging % Total Revenue
The KPI indicates revenue generated from x-rays, ultrasounds and endoscopies (and CT/MRI) as a percentage of total revenue.
Imaging per Consult
This KPI counts the number of x-rays, ultrasounds and endoscopies (and CT/MRI) to indicate the proactive investigation of cases.
Lab Work % of Total Revenue
The revenue generated from lab work both internal and external as a percentage of total revenue.
Lab Work per Consult (%)
This KPI counts the number of transactions for laboratory work and indicates the proactive medical investigation of cases.
New Clients (%)
This KPI compares the number of new client registration in the last 12 months to the previous 12 month period.
Hospitalisations % Total Revenue
The revenue generated from the hospitalisation of patients as a percentage of total revenue.
Revenue Growth
This KPI is the financial income growth compared to the same month for the prior year.
Revenue per Consult
The Total Revenue divided by Total Number of Consults. This doesn’t include Pre or Post Op Consults or PHP Consults. Total Revenue does include income from your Pet Health Plan (if applicable)
Subsequent Consults per Initial Consult
This KPI indicates the follow up rate of cases for case management. Based on vet consults only.
Transaction Growth (%)
This KPI shows how much work you are doing- an indicator of “busyness”.
THE PRACTICE INDEX
Powering veterinary practices
Index is the engine that powers all of our services. It’s integral to practice owners who want to achieve optimal people and practice performance. Which is why it features in our Gold membership and our Platinum Academy.
Experience a convenient way to measure, monitor and manage clinical output, team performance and client trends.
Watch this short video to see all the features and benefits of Practice Index.
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See the bigger picture
See all the information you care about, in one place. From individual vet
performance, to branch and whole practice, the Index is designed to help you stay in control of your veterinary business performance.
Index Packages start from just £247 + VAT per month and include the full Index
capabilities and calculators.
Want to take it for a test drive? Simply submit this form to access the DEMO…
MEASURE, MONITOR AND MANAGE ON YOUR TERMS
With 24 benchmarks and 120 KPI's at your finger tips
The power of Index gives you insight into your practice performance, across key clinical, financial and client KPIs. You will be able to see where you are performing well and areas where you have opportunity to grow, giving you quantifiable data for measuring and managing your vet business.
Furthermore, with anonymised inter-practice benchmarking, you can see how your practice compares and what you could achieve.
Here are just 3 examples of the many benefits and improvements that are possible with the Practice Index.
Average Revenue Per Client
Average Revenue Growth
Average Profit Growth
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Looking for something bespoke?
Whatever the size of your organisation, however unique, our Index is flexible and so are we.
Get in touch and find out if a bespoke solution is a better fit for you
GIVE YOUR PRACTICE THE GOLD STANDARD
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Achieve Gold standard practice performance with implementation coaching and the power of Index.
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Achieve optimum people, practice and financial performance, while staying at the forefront of veterinary innovations. Find fulfilment, break free from the busy trap and gain a better work life fit.
MORE THAN NUMBERS, ITS IMPACTFUL INSIGHTS AND BUSINESS INTELLIGENCE
MORE THAN ANALYSIS, ITS KEEPING YOUR FINGER ON THE PULSE OF YOUR PRACTICE
MORE THAN DRIVING CHANGE, IT DRIVES CLINICAL EXCELLENCE. AND PRACTICE PROGRESS
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